350e Responsible Gaming — Play Smart, Live Balanced
At 350e, we believe digital entertainment should be enjoyable, not a burden. This page outlines our commitment and practical guidelines to help you play wisely and responsibly.
350e's Commitment to Healthy Gaming
350e takes a serious and proactive approach to promoting responsible gambling. We believe that a good entertainment platform doesn't just offer exciting games — it also ensures that users always remain in control and in good health.
To us, responsible gaming means every user enjoys the platform purely as entertainment — not as a primary source of income, not as an escape from problems, and not as a habit that disrupts daily life. This is the core principle behind every aspect of how 350e operates.
We provide a range of tools to help users maintain that balance, including deposit limit options, cooling-off periods, and support information that is accessible at any time. Our approach is to empower users to make informed decisions about how they use the platform.
Recognise the Signs of At-Risk Behaviour
Identifying the early signs is the first step to getting help. Be honest with yourself.
If you find yourself borrowing money or selling belongings to fund your betting, that is a serious warning sign that needs to be acted on immediately.
Finding it difficult to stop playing even when you intended to, or spending far longer than planned, are signs of behaviour that need attention.
Feeling extremely stressed, angry, or anxious after a loss — or chasing your losses by betting more — are dangerous behaviours that need to stop.
Prioritising gaming over work, family, studies, or financial responsibilities is a sign that your life balance has been disrupted and needs to be corrected.
If you feel the need to hide or lie to your loved ones about your gambling activity or the amounts you are wagering, that is a sign of a problem that needs to be addressed.
Using gaming as a way to escape stress, sadness, or life problems is a habit that can lead to addiction and needs to change.
Tips for Setting Time & Budget Limits
The most effective way to enjoy an entertainment platform responsibly is to set clear limits before you start playing — not after.
Setting a Daily or Monthly Budget Limit
Decide upfront how much (RM) you are comfortable spending on entertainment over a set period. Think of it like a regular entertainment budget — the same way you would budget for a movie or a meal out. Never use money set aside for essentials like rent, food, or bills.
- Set a realistic daily limit based on your income
- Do not top up once your limit has been reached
- Review your spending every week to make sure it stays within control
Setting a Playing Time Limit
Time is just as valuable as money. Set a maximum duration for each gaming session — for example, no more than 30 to 60 minutes at a time. Use your phone's timer as a reminder. Stop when time is up, regardless of how the session is going.
Self-Control Features on the Platform
350e provides a range of control options that you can use directly through your account or by contacting support.
Deposit Limit
You can request a daily, weekly, or monthly deposit limit on your account. Once set, the system will automatically decline any deposit that exceeds that amount within the specified period. This is the most effective way to keep your spending in check. To set or adjust this limit, please contact the 350e support team.
Temporary Break Period
If you feel like you need a breather, you can request a break period lasting anywhere from a few days to a few weeks. During this time, your account will be locked from any betting activity. This gives you the space to rest, reflect, and reassess your gambling habits without having to permanently close your account.
Self-Exclusion
For more serious situations, you can apply for a self-exclusion for a longer period. This means your account will be fully suspended and you won't be able to access it for the duration specified. This measure is in place to protect you when you feel that self-control alone is no longer enough.
Account Activity Monitoring
You can review your transaction history and gaming activity at any time through your account. Use this information to objectively assess your spending patterns. If you notice your deposit amounts increasing month after month without a clear reason, treat that as a signal to cut back on your gambling activity.
Minor Protection
350e takes firm measures to ensure the platform cannot be accessed by anyone under the age of 18. All users are required to verify their age during registration, and additional verification may be requested at any time.
To parents and guardians: if you share a device with your children, we encourage you to use parental control software available on Android and iOS to block access to online betting sites. Also make sure your account is always protected with a strong password and never shared with anyone.
If you suspect someone under the age of 18 has accessed the 350e platform, please contact our support team immediately. We will investigate and take appropriate action, including closing the account in question.
Signs to Watch Out For
- Children showing an unusual interest in money-based games
- Money disappearing without any reasonable explanation
- Using your phone or computer in secret and hiding it from others
- Sudden drop in academic performance or changes in behaviour
350e Age Policy
The 350e platform is for users of legal age only 18 years and above. Registration by minors is strictly prohibited and is a violation of our Terms & Conditions.
- Age verification required at registration
- Document verification may be requested at any time
- Underage accounts will be closed immediately
- Funds in the account will be managed in accordance with internal procedures
Life Balance & Professional Help
Online gaming, including on the 350e platform, should make up only a small part of a balanced life — not be the main focus. Make time for family and friends, and keep your career and health a priority.
If you or someone you know is struggling with problem gambling, please know that seeking help is a sign of strength, not weakness. Many Malaysians have successfully overcome this with the right support.
Immediate Steps You Can Take
- Talk to someone you trust — a family member or friend who can offer support without judgement
- Contact the 350e support team to activate a deposit limit or cooling-off period on your account
- Seek advice from a counsellor or mental health professional experienced in addiction issues
- Consider joining a peer support group for individuals dealing with gambling-related issues
- If your finances have been affected, seek advice from a licensed financial advisor
To get in touch with the 350e support team directly, email us at: [email protected]. We are committed to helping you regain control.
Life Balance Tips
- Set a no-play day for yourself each week
- Fill your free time with hobbies or physical activities
- Avoid playing when you are feeling sad, stressed, or exhausted
- Have an open conversation with your partner or family about your gambling activity
- Check your bank balance regularly to stay financially aware
- Remember: winnings are never guaranteed — play for fun, not to win
You Don't Have to Face This Alone
Whether you want to set limits, take a break, or find out more, the 350e team is here to help. Visit the FAQ section or log in to manage your account settings.