350e Privacy Policy — Malaysian User Data Protection
Your privacy is our priority. This document clearly explains how 350e collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Information We Collect
When you register and use the 350e platform, we collect several categories of information to keep our services running properly and securely for all users in Malaysia.
Account Information
During registration, we collect your full name, phone number, date of birth, and email address. This information is used to verify your identity and ensure only eligible individuals access the platform.
Payment Information
To process deposits and withdrawals in MYR (RM), we retain transaction records that include the payment method used (FPX, TNG eWallet, or bank transfer), as well as the date and amount of each transaction. We do not store credit card numbers directly — payment processing is handled through secure payment service providers.
Device & Browser Data
We collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data is used solely to optimise your experience and identify technical issues.
Platform Usage Data
Includes records of games played, bets placed, pages visited, and session duration. This helps us understand usage patterns and continuously improve our services.
Summary of Data Collected
- Name & Phone Number — for account verification
- Date of Birth — to verify you are 18+
- RM Transaction Records — for payment processing
- IP Address & Device — for security and optimisation
- Cookie Data — for login sessions and user preferences
- Activity Records — for customer support and internal audits
Purpose of Data Use
Every piece of information collected has a defined purpose and is limited to what the platform needs to operate.
Account information is used to verify user identity, prevent unauthorised access, and protect accounts from misuse.
Transaction records are used to process deposits and withdrawals in RM, verify payments, and resolve any transaction disputes.
Usage data helps us better understand the needs of Malaysian users and continuously improve the platform's design, speed, and content.
Account activity records are used by the 350e support team to resolve queries, technical issues, and complaints more quickly and accurately.
Your phone number and email are used to send important notifications such as transaction confirmations, security updates, and account alerts.
Certain data is retained to meet legal and regulatory requirements related to fraud prevention and anti-money laundering laws applicable in Malaysia.
Cookies & Session Tracking
350e uses cookies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies: Stores your login details so you do not need to re-enter your password during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Stores your language settings and display preferences to deliver a more personalised experience.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform.
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the 350e platform.
Data Storage, Security & Sharing
Data Storage Security
All 350e user data is stored on encryption-protected servers. Database access is restricted to authorised personnel only and subject to strict security controls. We use SSL connections to ensure that data transmitted between your device and our servers cannot be intercepted by third parties.
Personal information is retained for as long as necessary for the stated purpose or as required under Malaysian law. Once no longer needed, data will be securely deleted or anonymised.
Third-Party Sharing
350e does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- With authorised payment processors to complete transactions in RM
- With technical service providers who assist in platform operations, subject to confidentiality agreements
- When required by Malaysian law or a valid court order
User Rights Over Personal Data
As a 350e user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you can request an update through your account settings or by contacting support.
- Right to Erasure: You may request deletion of your personal data upon account closure, subject to applicable legal retention requirements.
- Right to Object: You may object to the processing of your data for specific purposes where there are legitimate grounds to do so.
- Right to Portability: Data you have provided may be requested in a machine-readable format for transfer to another service.
To exercise any of the rights above, contact us by email at: [email protected]
Policy Updates & How to Contact Us
Privacy Policy Updates
350e reserves the right to update or modify this privacy policy at any time. Any changes take effect immediately upon publication on this page. The date of the most recent update will be shown at the top of this document.
We encourage users to review this page periodically. Continued use of the 350e platform after any changes are published will be considered acceptance of the updated privacy terms.
Contact Our Privacy Team
If you have any questions, concerns, or complaints about how 350e handles your personal data, please reach out to us through the following channels:
- Support Email: [email protected]
- Response Time: Enquiries are typically responded to within 1 to 2 business days
- Language: We accept enquiries in both Bahasa Malaysia and English
You may also refer to the FAQ — for answers to frequently asked questions about your account and data privacy on the 350e platform.
Your Data, Your Control
We are committed to keeping your personal information safe on the 350e platform. Create an account today and enjoy a fully protected digital entertainment experience.